Microsoft improving Xbox Live account migration process this month

Microsoft is making major improvements this month to the process by which it allows users to migrate their Xbox Live accounts from one country to another, according to a statement the company provided to Polygon today.

The old process, which Microsoft referred to as a "pilot program," debuted in October after users clamored for it for years, and was discontinued Dec. 14. "The conclusion of this pilot program is in preparation for the release of an automated tool which will be available in mid-January on," a Microsoft spokesperson told Polygon.

Previously, an Xbox customer support representative had to manually move an individual account between regions, which could take as long as six weeks — a period during which the user's account would remain inaccessible.

According to screenshots obtained by Neowin, the new process can only be performed once every three months. It will let users transfer their Xbox Live Achievements and Gamerscore, Xbox Live profile information, existing Microsoft Points and remaining time on their Gold membership between countries in which Xbox Live is officially supported (a full list is available here). Microsoft cautions that certain services and subscriptions that differ between regions, including Xbox Music and streaming video services like Netflix, may not be available in the user's new country of choice or may feature different content because of regional restrictions.

Once the new method goes live later this month, it will be available on the Xbox website here.

More from Polygon

Enemy Starfighter: Homeworld from inside a fighter

  • Call of Duty: Advanced Warfare gameplay trailer

  • Diablo 3 - Xbox One vs. PC comparison

  • Hearthstone - Military Quarter gameplay video

  • Elite: Dangerous Overview video

Latest Discussions

Log In Sign Up

Log In Sign Up

Please choose a new Polygon username and password

As part of the new Polygon launch, prior users will need to choose a permanent username, along with a new password.

Your username will be used to login to Polygon going forward.

I already have a Vox Media account!

Verify Vox Media account

Please login to your Vox Media account. This account will be linked to your previously existing Eater account.

Please choose a new Polygon username and password

As part of the new Polygon launch, prior MT authors will need to choose a new username and password.

Your username will be used to login to Polygon going forward.

Forgot password?

We'll email you a reset link.

If you signed up using a 3rd party account like Facebook or Twitter, please login with it instead.

Forgot password?

Try another email?

Almost done,

By becoming a registered user, you are also agreeing to our Terms and confirming that you have read our Privacy Policy.



Choose an available username to complete sign up.

In order to provide our users with a better overall experience, we ask for more information from Facebook when using it to login so that we can learn more about our audience and provide you with the best possible experience. We do not store specific user data and the sharing of it is not required to login with Facebook.