EA Origin struggling to meet SimCity demands at launch

EA digital distribution service Origin is still struggling to meet the demands of some users trying to access the newly launched SimCity, Origin global community manager Marcel Hatam told Polygon.

"We are still in the process of delivering SimCity to some U.S. customers, but the majority has been fulfilled," he said. This follows numerous service updates from the official Origin Twitter account revealing server and download issues related to the game, with the latest update posted four hours ago.

According to the account, the service experienced delays due to heavy traffic during the early hours of launch. While download issues have since been resolved, users were warned downloads of the game could take up to three hours due to issues with server load.

Unlike other large-scale releases from EA, SimCity did not allow users to pre-load the title ahead of time, adding to the initial download wait. Hatam took to the publisher's official forums to explain: "We agree, pre-loads are very important, which is why we usually offer them (as we did for all of our last big releases like Crysis 3 and Dead Space 3). This didn't come together for SimCity unfortunately, for which I again apologize."

SimCity released today across the U.S. It is scheduled to hit the U.K. on March 8, while the game's other regional release dates can be found here.

More from Polygon

The horror of Five Nights at Freddy's

  • Dark Souls 2: Crown of the Old Iron King Overview

  • Spacecom: a fast 4X built for multiplayer

  • Pillars of Eternity builds on role-playing classics

  • Tour the 1 KB hard drive built inside Minecraft

Latest Discussions

X
Log In Sign Up

forgot?
Log In Sign Up

Please choose a new Polygon username and password

As part of the new Polygon launch, prior users will need to choose a permanent username, along with a new password.

Your username will be used to login to Polygon going forward.

I already have a Vox Media account!

Verify Vox Media account

Please login to your Vox Media account. This account will be linked to your previously existing Eater account.

Please choose a new Polygon username and password

As part of the new Polygon launch, prior MT authors will need to choose a new username and password.

Your username will be used to login to Polygon going forward.

Forgot password?

We'll email you a reset link.

If you signed up using a 3rd party account like Facebook or Twitter, please login with it instead.

Forgot password?

Try another email?

Almost done,

By becoming a registered user, you are also agreeing to our Terms and confirming that you have read our Privacy Policy.
Spinner.vc97ec6e

Authenticating

Great!

Choose an available username to complete sign up.

In order to provide our users with a better overall experience, we ask for more information from Facebook when using it to login so that we can learn more about our audience and provide you with the best possible experience. We do not store specific user data and the sharing of it is not required to login with Facebook.

tracking_pixel_5353_tracker