Comcast working with Microsoft to resolve Xbox One Wi-Fi bug

Some Xbox One owners who subscribe to broadband internet service from Comcast are currently unable to play games over Wi-Fi due to a bug with IPv6 network addresses, and the company is working with Microsoft on the problem, according to Comcast.

"Comcast and Microsoft are aware of a software issue affecting the ability of Xbox One users to play some games online. This issue is only observed when the Xbox One is connected to a network via WiFi and when that network also has an IPv6 address. In those conditions online gameplay for some titles may not work," reads a service advisory posted by Comcast on Dec. 17.

The issue is "hit or miss" as to the games that can't be played over Wi-Fi, said Jason Livingood, Comcast's vice president of internet and communications engineering, in a post on the DSLReports forums.

Affected users can use a workaround for the time being: connect their Xbox One to the internet with an Ethernet cable instead of Wi-Fi. Comcast is working with Microsoft on the problem, and the telecommunications company added, "We anticipate that Microsoft will release a software update after the holidays that will resolve this issue."

For users of the Arris TG862G wireless gateway, the issue manifests as an inability for the Xbox One to stay connected over Wi-Fi because of a "firewall setting that can cause MTU, Live Connection Error or Can't Access the Internet errors," according to a post in the Xbox forums. The latest firmware update for that particular device, version 7.6.59c, should resolve the issue.

More from Polygon

The horror of Five Nights at Freddy's

  • Dark Souls 2: Crown of the Old Iron King Overview

  • Spacecom: a fast 4X built for multiplayer

  • Pillars of Eternity builds on role-playing classics

  • Tour the 1 KB hard drive built inside Minecraft

Latest Discussions

X
Log In Sign Up

forgot?
Log In Sign Up

Please choose a new Polygon username and password

As part of the new Polygon launch, prior users will need to choose a permanent username, along with a new password.

Your username will be used to login to Polygon going forward.

I already have a Vox Media account!

Verify Vox Media account

Please login to your Vox Media account. This account will be linked to your previously existing Eater account.

Please choose a new Polygon username and password

As part of the new Polygon launch, prior MT authors will need to choose a new username and password.

Your username will be used to login to Polygon going forward.

Forgot password?

We'll email you a reset link.

If you signed up using a 3rd party account like Facebook or Twitter, please login with it instead.

Forgot password?

Try another email?

Almost done,

By becoming a registered user, you are also agreeing to our Terms and confirming that you have read our Privacy Policy.
Spinner.vc97ec6e

Authenticating

Great!

Choose an available username to complete sign up.

In order to provide our users with a better overall experience, we ask for more information from Facebook when using it to login so that we can learn more about our audience and provide you with the best possible experience. We do not store specific user data and the sharing of it is not required to login with Facebook.

tracking_pixel_5353_tracker