Xbox Live service problems affecting sign-in, Xbox Music and Xbox Video (update)

Some Xbox Live users are currently having trouble signing in, using Xbox Music and using Xbox Video, according to an update on the Xbox Live service status page.

As of the latest update, which came at 5:10 p.m. ET sign-in issues exist in Xbox One and other Xbox platforms, such as SmartGlass devices. Some individuals attempting to browse Xbox Video and Xbox Music on non-console Xbox devices are encountering problems, according to an update posted at 4:51 p.m. ET. And since 1:23 p.m. ET, a specific issue across Xbox 360, Xbox One and other devices has been preventing some Xbox Live users from watching seasons of television shows that they've already purchased through Xbox Video.

The PBS and Twitch apps are also having some problems. PBS isn't showing up in the app list, while people are having difficulty trying to play "certain content" in the Twitch app. According to the status page, aside from the aforementioned issues, everything else — the Xbox website, social features and gaming — is working fine. Earlier today, the PlayStation Network was operating with intermittent service because of a flood of traffic prior to the launch of the Destiny beta.

If you're having trouble with anything, keep checking the Xbox Live service status page for more details. We've reached out to Microsoft for comment, and will update this article with any information we receive.

Update: "Our engineering teams are working to fix the issues and we expect service to be back to full performance as soon as possible," said a Microsoft representative in an email to Polygon. "In the meantime, our apologies for the interruption."

Update 2: As of 5:48 p.m. ET, Microsoft has fixed the problem with watching TV shows on Xbox Video. The other issues persist, however.

More from Polygon

The horror of Five Nights at Freddy's

  • Dark Souls 2: Crown of the Old Iron King Overview

  • Spacecom: a fast 4X built for multiplayer

  • Pillars of Eternity builds on role-playing classics

  • Tour the 1 KB hard drive built inside Minecraft

Latest Discussions

Log In Sign Up

Log In Sign Up

Please choose a new Polygon username and password

As part of the new Polygon launch, prior users will need to choose a permanent username, along with a new password.

Your username will be used to login to Polygon going forward.

I already have a Vox Media account!

Verify Vox Media account

Please login to your Vox Media account. This account will be linked to your previously existing Eater account.

Please choose a new Polygon username and password

As part of the new Polygon launch, prior MT authors will need to choose a new username and password.

Your username will be used to login to Polygon going forward.

Forgot password?

We'll email you a reset link.

If you signed up using a 3rd party account like Facebook or Twitter, please login with it instead.

Forgot password?

Try another email?

Almost done,

By becoming a registered user, you are also agreeing to our Terms and confirming that you have read our Privacy Policy.



Choose an available username to complete sign up.

In order to provide our users with a better overall experience, we ask for more information from Facebook when using it to login so that we can learn more about our audience and provide you with the best possible experience. We do not store specific user data and the sharing of it is not required to login with Facebook.