'Diablo 3' fans in South Korea offered full refund by Blizzard

Blizzard offering South Korean users a full refund after Diablo 3 errors.

Blizzard is offering South Korean Diablo 3 players a full refund following the infamous Error 37 server issues which reared its head at the game's launch.

This comes as the result of gamer complaints that forced the South Korean government to launch an extensive investigation into Blizzard's Seoul office last month.

While Blizzard's refund policy initially did not allow for refunds of a title already in-use, this was at odds with South Korean law which guaranteed refunds of any product within seven days if problems were not caused by the customer.

In a post on the Korean Battle.net, as translated by Wall Street Journal, Blizzard now states any Diablo 3 player under level 40 can apply for a refund from June 25th to July 3rd.

Blizzard will also accept returns from users less than level 20 within two weeks of purchase from now on. Those above level 40 will not be offered a refund.

Earlier in June the company set up additional servers throughout Korea to deal with the connectivity issues.

More from Polygon

A guided video tour of an Unreal Tournament map

  • Freedom Planet gameplay video

  • Adventure Time trailer

  • Hearthstone: Naxxramas Overview

  • Oddworld: New 'N' Tasty - Overview video

Latest Discussions

Log In Sign Up

Log In Sign Up

Forgot password?

We'll email you a reset link.

If you signed up using a 3rd party account like Facebook or Twitter, please login with it instead.

Forgot password?

Try another email?

Almost done,

By becoming a registered user, you are also agreeing to our Terms and confirming that you have read our Privacy Policy.



Choose an available username to complete sign up.

In order to provide our users with a better overall experience, we ask for more information from Facebook when using it to login so that we can learn more about our audience and provide you with the best possible experience. We do not store specific user data and the sharing of it is not required to login with Facebook.