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PlayStation Store video walkthrough shows off redesign, European launch suffers problems

Samit Sarkar (he/him) is Polygon’s deputy managing editor. He has more than 15 years of experience covering video games, movies, television, and technology.

A new video walkthrough offers a look at the upcoming revamp of the PlayStation Store; its launch began in Europe today but was halted by usability problems that led Sony to return to the current layout, reports Eurogamer.

The redesign, which is Sony's second overhaul of the PlayStation Store since the PlayStation 3 launched in 2006, started rolling out in European territories including the United Kingdom earlier today. But users quickly began to complain about slow navigation and problems adding funds to their PSN wallets. The European PlayStation Blog wrote on Twitter that the wallet issue "will be fixed in the next couple of hours," but that was four hours ago, and in the interim, European users reported that Sony has reverted the Store to its previous incarnation.

According to follow-up tweets from the European PlayStation Blog, the new Store is currently rolling out in Austria, Belgium, the Netherlands and Switzerland, with other countries across the continent being added to the list throughout the night and into tomorrow.

Eric Lempel, vice president of Sony Network Entertainment, offers a tour of the store's redesign in a walkthrough video posted on the North American PlayStation Blog. Lempel explains the new layout and navigation features, and promises that Sony will incorporate feedback from fans in much more frequent iteration. "Different from the stores in the past, this store will evolve very quickly," he said. "We're going to constantly add features and functionality."

The new PlayStation Store is set to launch in North America on Tuesday, Oct. 23.

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