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Some Xbox Ones sound like they're eating discs

Samit Sarkar (he/him) is Polygon’s deputy managing editor. He has more than 15 years of experience covering video games, movies, television, and technology.

Some new Xbox One owners unpacked their Day One Edition consoles today and were greeted by non-functioning disc drives, according to reports in Amazon reviews and YouTube videos.

"Disc error, it sounds like a robot is vomiting when I try to put a [disc] in," wrote Amazon user JM, giving the console a one-star review. Another Amazon user said his Xbox One's disc drive "clicks and rejects discs." A four-page thread on the Xbox forums begins with a user describing the noise as a "crunching sound," with numerous others saying they're having the same problem.

Several videos on YouTube show people sliding a disc into the console and hearing a loud rattling sound. One YouTube user compiled many of the clips into a single video that you can watch above.

The percentage of affected consoles is unclear at the moment. Last week's launch of the PlayStation 4 also saw reports of technical problems such as overheating consoles; Sony initially said the issues were isolated to 0.4 percent of systems, and later revised the number to "less than 1 percent" of units.

Update: Microsoft says it plans to take care of customers with faulty Xbox One consoles and lays out multiple avenues for getting help.

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