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Zavvi pursuing legal action against customers accidentally sent PS Vita bundles

Online retailer Zavvi is now pursuing legal action against customers who pre-ordered the PS Vita title Tearaway but were instead accidentally sent a PS Vita system bundled with a copy of the game, British games website DarkZero reports.

A message sent to customers who received the items by mistake states the company is arranging a collection of the bundle, naming an "error in our warehouse" as the culprit.

"We are contacting you in order for us to arrange a collection of the incorrect item which is on the way to you" reads the statement. "If possible, please keep the parcel in its original packaging ready to hand back to the courier."

A number of customers have since cited the Distance Selling Regulations, a consumer law that entitles those sent unsolicited goods to "treat them as an unconditional gift and do with them as you choose." However, in response Zavvi is now warning those who have not arranged a collection time to "enforce any and/or all legal remedies available to us."

The letter can be viewed in full below. We've contacted Zavvi representatives for further comment and will update when more information becomes available.

A preordered copy of Tearaway purchased from the website retails for £19.99, while the PS Vita bundle retails for £149.99.


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