Deus Ex: The Fall developer Eidos Montreal is currently working on an update for the iOS game that will allow it to run properly on jailbroken iOS devices, a Square Enix representative told Polygon.
The new mobile entry to the Deus Ex franchise released yesterday for $6.99, and players with jailbroken iPhones and iPads quickly learned that the game detects if it is being played on a jailbroken device and then disables the firing of guns. This renders the game more or less unplayable. Many players took to the iTunes App Store and Reddit to complain about the issue, explaining that once the game was bought, installed and the tutorial played, when players went to pull the trigger, the game presented them with the message: "We are sorry but you can't fire on jailbroken devices."
Publisher Square Enix sent Polygon the following statement today: "We have not been clear in our communication earlier this week when we launched Deus Ex: The Fall. We did not state clearly that the game would not support jailbroken devices and so we will be switching this off via an update, so that all the supported iOS devices will be able to play the game in the near future.
"We feel it's the right thing to do in this situation and apologize for any inconvenience this may have caused. No customer should be out of pocket when we were not clear from the start, so we'll get the game updated as soon as possible so that everyone who wants to play Deus Ex: The Fall can do regardless of whether their device is jailbroken or not. As soon as this update is live we will communicate this via the Eidos Montreal Community channels."
Jailbreaking devices allows users to customize the way their devices work and run. While most major phone manufacturers and carriers will consider a device's warranty voided if it is jailbroken, the U.S. Copyright Office ruled last fall that jailbreaking smartphones is legal.