Valve developer Tom Bui took to the official Steam forums to acknowledge the issues relating to Steam Greenlight following criticism aimed at the voting platform from Six Sided Sanctuary developer Poe.
Bui points to a failure to ship as many games as the company would like as the primary issue weighing down Greenlight. According to the developer, Valve is working to solve this; however, the company is also aware that many of these fixes aren't visible to those outside of development.
"The primary problem right now is that we simply cannot ship as many games as we'd like," wrote Bui. "There are many reasons for that, but at the end of the day, those don't really matter to you, the developers, and nor should they. What matters is that we give customers the chance to buy your games and let them vote with their dollars.
"We realize that we are failing in this regard and are working to fix it. We've made some good progress, but we aren't where we want to be yet. However, because of this progress we have been Greenlighting more titles within the past couple of months (with a small pause for the Summer Sale), but it's still not enough and we are fully aware of that."
Valve has since automated many of the processes relating to Greenlight. According to Bui, the company's earlier process for on-boarding new partners involved fax machines; however, changes to the system now allow developers to have more first-hand control than before and requires less reliance on a team of staff at Valve to take action on their side.
"Until we can ship everything we want, Greenlight is serving the purpose of helping us prioritize what we ship," Bui goes on to say. "It is not perfect by any stretch of the imagination and has a bunch of downsides (even with all its failing, it is much better than our old, opaque system). We are making improvement to Greenlight where we can, but right now we are focusing on what we can do to ship more games."