European players who purchased the downloadable version of Final Fantasy 14: A Realm Reborn through the PlayStation Network last week only to find the game did not work will receive full refunds, according to a post on PlayStation Blog EU.
Many players who purchased the game on Aug. 27 and 28 found they were unable to log into the game, even after binding their PSN and Square Enix accounts. Affected players received a message that there was "no valid service account" available to play the game and were advised to repurchase the game or restart the game client.
The post states all affected players who purchased downloadable versions of the Standard and Collectors's Editions will have full refunds credited to their PSN accounts. The game's entitlements will be reset and it will again appear in players' download lists.
Last week, director Naoki Yoshida told Polygon the reason for the game's packed servers at launch were because the team made "conservative estimates" of how much space they would need. On Monday, Square Enix announced affected players would receive a free week extension to their free trial to make up for the rocky launch.