clock menu more-arrow no yes mobile

Filed under:

Apple tells customers how to get refunds for unauthorized in-app purchases

Owen S. Good is a longtime veteran of video games writing, well known for his coverage of sports and racing games.

Apple has outlined steps iTunes Store customers may take to receive a refund for unapproved in-app purchases, to fulfill the company's recent $32.5 million settlement of a federal complaint.

"We've heard from some customers that it was too easy for their kids to make in-app purchases," Apple says in an email being sent to customers whose accounts have made in-app purchases. Apple asked them to sign into their iTunes accounts and check their purchase history.

After reviewing it, if any of the purchases were unauthorized, they should go to this support page to file a request for a refund. The deadline for refund requests is April 15, 2015.

Additionally, Apple provided customers this link showing them how to restrict in-app purchases through the settings on their iOS device.

The Federal Trade Commission opened its complaint last year following numerous complaints from parents who said their children either had made in-app purchases without their consent, or got consent for one purchase and their child was able to easily make more that were unapproved. In one case, a consumer said her daughter had spent $2,600 in a single game. In the course of pursuing the complaint, consumers reported millions of dollars in unauthorized charges.

The next level of puzzles.

Take a break from your day by playing a puzzle or two! We’ve got SpellTower, Typeshift, crosswords, and more.