Third-party anti-cheat software used to prevent hacks in Battlefield 3 accidentally banned some players from the game, according to a post publisher Electronic Arts' help website.
Punkbuster, the externally-run software powering the game's anti-cheat mechanisms, has prevented some players from playing the game. Since the software is not owned or run within EA, the company has to work with Punkbuster to reverse these bans.
"We are investigating an issue of Punkbuster bans that were incorrectly applied to some of our players," reads the post. "Please understand that our game advisers are not able to access or overturn Punkbuster bans, but we're working with our partners at Even Balance to get this resolved as quickly as possible."
EA promised to share any further updates on the issue. Players who believe that have been wrongfully banned because of the Punkbuster software can appeal to EA directly following the instructions on the help website.