The Green Man Gaming online store, home to more than 5,000 games from over 350 publishers, today announced that contrary to its no-refund-on-Steam-games policy, it will issue refunds for the troubled PC version of Batman: Arkham Knight.
But there's a catch.
"Warner Bros. are currently working on a patch which we are hoping will be released soon," according to the GMG blog post. "We want you to enjoy your game, but if after the fix has been released, you still cannot play your game, we will process refund requests for the game."
The patch to fix the issues with the Windows PC version of the game does not have a date.
So good news and bad news.
The good news is that under GMG's standing refund policy there are a number of reasons the digital store wouldn't typically offer a refund for the beleaguered Windows PC port of the game. (They're currently selling it for 40 percent off.)
All refunds and credits are issued solely at GMG's discretion, according to the policy. Refunds may be offered if all the following conditions are met:
- The time of your request for refund/credit is no more than 7 days from time of purchase
- The game has not been activated or downloaded
- The game activation key (including any bonus or beta keys) have not been disclosed to you by email or webpage
- Physical games are for UK distribution only. Any attempt to purchase these outside the UK (using a proxy or VPN, etc) will result in a loss purchase and will not be refunded
- We are unable to process refunds 48 hours before a game is due to be released or preload begins
- We find your request reasonable due to special circumstances
- Paypal refunds CAN NOT be processed after 60 days from purchase
- Goods lost in post will be refunded within 30 days
- Bitcoin transactions can not be refunded or reversed. These transactions are final.
The policy goes on to state that no refunds will be offered for, among other things, Steam titles where the key has been disclosed to you or sent to you by e-mail.
"All such sales are final."
While Steam itself does offer refunds, it doesn't offer them for Steam game codes purchased through a third party, such as GMG.
The console versions of Batman: Arkham Knight have received high review scores, but the Windows PC-version is under intense player dissatisfaction due to technical issues revolving around graphics.