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The Division is an online multiplayer RPG-shooter, which means that most of the time you're supposed to spend with it is going to take place after you've finished the main story and hit the level 30 cap. I'm not there yet, but after 15 hours of playing, I feel like I understand — more so than I did during my time with The Division's beta — what works about this cooperative cover-based shooter, and what absolutely does not work.
You can watch Justin, known Dark Zone provocateur, and myself discuss our time with The Division in the Overview video above; although we don't really get into his main grievance with the game.
