Amazon is notifying customers who pre-ordered SNES Classic Edition systems that shipments have been delayed, with no new delivery date specified. That leaves many shoppers, who rushed to secure the mini console during the brief pre-order window back in August, in the lurch indefinitely.
An email acquired by Polygon and seen below asks a customer whether they “still want to receive this item.”
After the customer confirmed that they still want their SNES Classic, Amazon sent a follow-up with few details about when to expect the shipment.
“We appreciate your patience, and we apologize for any inconvenience,” the email from Amazon’s order system reads. “Please note that we don’t charge you for an item until we're ready to ship it. On the day we ship your order, we’ll send you an e-mail message confirming its contents and the shipping method.”
Others are sharing their identical notifications on Twitter, where many are pinning blame on the same thing: the Amazon Treasure Truck. The vehicular storefront posted up in several locations on Sept. 29, the day the SNES Classic Edition launched. Customers could drop by and pick up a console, even if they hadn’t already pre-ordered. (That’s how at least one member of Polygon acquired theirs.)
We’ve reached out to Amazon about the stock limitations and whether the Treasure Truck promotion — which took place with little advance warning — further restrained the number of systems they had for sale. We’ve also asked when customers should expect to receive their consoles, which are already nearly two weeks late.