Xbox Live users are currently having trouble accessing major parts of the service, including signing in and buying items, according to anecdotal reports and Microsoft’s own status page.
As of 1:43 p.m. ET today, Microsoft’s status page mentions “limited” access to Xbox Live “core services” — including sign-in, creating or recovering an account, and search — as well as making purchases, redeeming codes and downloading items. The problems are affecting all platforms: Xbox 360, Xbox One, Xbox on Windows 10 and Xbox on devices such as smartphones.
The launch day for any major game is a bad time for an online gaming service to go down, and it’s possible that Microsoft is dealing with an increased server load due to the arrival of Mass Effect: Andromeda today.
“Our engineers and developers are actively continuing to work to resolve the issue causing some members to have problems finding previously-purchased content or purchasing new content,” reads a note on the status page. At least one member of Polygon staff is currently unable to sign into his Xbox Live account on his Xbox One or on the Xbox website.
We’ll keep you updated as Microsoft provides further details on progress with its fixes.
Update: The issues aren’t limited to Xbox. The Verge reports that Microsoft Account users are experiencing “widespread issues” across multiple services, including Outlook, Skype, OneDrive and the Windows Store.
Update 2 (5:37 p.m. ET): Microsoft gave the all-clear on the Xbox Support Twitter account a short while ago:
Thanks everyone for your patience w/ sign-in issues today. Things should be looking much better, but we'll continue to help out.— Xbox Support (@XboxSupport) March 21, 2017
The Xbox Live status page is also reporting no problems.