clock menu more-arrow no yes mobile

Filed under:

Sony says it’s fixed PSN messages bug crashing PS4s

No firmware update required (yet)

PS4 Pro with DualShock 4 controller in front of it on a wooden table Sony Interactive Entertainment
Michael McWhertor is a journalist with more than 17 years of experience covering video games, technology, movies, TV, and entertainment.

Sony Interactive Entertainment has addressed a bug in the PlayStation Network’s messaging system that caused PlayStation 4 consoles to crash over the weekend, according to the company.

In a response on Twitter, Sony’s Ask PlayStation UK account said, “We’ve since fixed the issue, and it wasn’t bricking consoles, just sending them into a crash loop that can be quickly fixed in under 5 minutes. Delete the message on the PS mobile app, go into Safe Mode, use Option 5, console back to normal.”

Sony has not issued a new firmware update to fix the bug at the time this article was published, so it appears that the company’s solution is with the PlayStation Network itself. We’ve sent an email to Sony asking for clarification on the PSN messages situation and will update when the company responds.

Over the weekend, PS4 users reported that a text-message exploit was crashing their consoles, requiring a factory reset to get the unit working again. According to those reports, PSN accounts were sending malicious messages with a specific character that caused systems to crash. Users suggested setting PSN messages to “friends only” to avoid receiving such messages.