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Bethesda support site leaks Fallout 76 customers’ personal info

Customer addresses, emails and more were revealed

Bethesda Game Studios / Bethesda Softworks via Polygon
Cass Marshall is a news writer focusing on gaming and culture coverage, taking a particular interest in the human stories of the wild world of online games.

It’s not a good time for Bethesda. The launch of Fallout 76 has been messy, with complaints ranging from the game’s stability and balance to the items included with the game’s collectors edition. The game’s “Power Armor” edition came with a functional Brotherhood of Steel helmet and a canvas bag that later turned out to be a nylon replacement. Bethesda originally offered customers a small amount of in-game currency, and later announced plans to replace the nylon bags with canvas upgrades.

That should be a happy end to the story, but the tale of woe continues as customers are reporting that they were able to access other customers’ personal data when submitting support tickets through Bethesda’s online help system.

On Monday, Bethesda instructed customers to visit its support site to file a claim if they’d purchased the Power Armor edition of Fallout 76.

Some customers, after submitting their tickets, reportedly were exposed to other customers’ details.

The issue has been resolved after a brief outage of the support site, but customer complaints are still live on Reddit and Twitter. Reddit user Jessiepie wrote: “I am getting your support tickets on your Bethesda account. Now I know where you live.” Apparently, some users were able to see not just addresses and emails, but partial credit card information.

This is the latest development in the post-launch struggle for Fallout 76 that saw the game’s price fall by 50 percent in Black Friday sales, less than a month after launch. The Dec. 4 patch also re-ignited controversy by “stealth nerfing” several features and introducing a multitude of new game-breaking bugs. Now, Bethesda likely needs to revisit their customer safety protocols and deal with the fallout of this most recent leak.

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