It’s not a good time for Bethesda. The launch of Fallout 76 has been messy, with complaints ranging from the game’s stability and balance to the items included with the game’s collectors edition. The game’s “Power Armor” edition came with a functional Brotherhood of Steel helmet and a canvas bag that later turned out to be a nylon replacement. Bethesda originally offered customers a small amount of in-game currency, and later announced plans to replace the nylon bags with canvas upgrades.
That should be a happy end to the story, but the tale of woe continues as customers are reporting that they were able to access other customers’ personal data when submitting support tickets through Bethesda’s online help system.
On Monday, Bethesda instructed customers to visit its support site to file a claim if they’d purchased the Power Armor edition of Fallout 76.
We are finalizing manufacturing plans for replacement canvas bags for the Fallout 76: Power Armor Edition. If you purchased the CE, please visit https://t.co/S5ClEZuQrx and submit a ticket by Jan. 31, 2019. We’ll arrange to send you a replacement as soon as the bags are ready.— Bethesda Support (@BethesdaSupport) December 3, 2018
Some customers, after submitting their tickets, reportedly were exposed to other customers’ details.
The issue has been resolved after a brief outage of the support site, but customer complaints are still live on Reddit and Twitter. Reddit user Jessiepie wrote: “I am getting your support tickets on your Bethesda account. Now I know where you live.” Apparently, some users were able to see not just addresses and emails, but partial credit card information.
@BethesdaSupport I am receiving other people's support tickets on my @bethesda account. I have numerous people receipts for power armor set that includes their email & home address and the type of card used. This is not good, right? #Fallout76 pic.twitter.com/KUpGCNfIF0— Jessie Tracy (@JesscaTracy9) December 5, 2018
This is the latest development in the post-launch struggle for Fallout 76 that saw the game’s price fall by 50 percent in Black Friday sales, less than a month after launch. The Dec. 4 patch also re-ignited controversy by “stealth nerfing” several features and introducing a multitude of new game-breaking bugs. Now, Bethesda likely needs to revisit their customer safety protocols and deal with the fallout of this most recent leak.