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Here’s how to fix your Oculus Rift

How to install the emergency patch, issued by the manufacturer

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Rift box Oculus Rift
Charlie Hall is Polygon’s tabletop editor. In 10-plus years as a journalist & photographer, he has covered simulation, strategy, and spacefaring games, as well as public policy.

Yesterday owners of Oculus Rift headsets around the world woke up to find that their devices were no longer working. The reason? An expired security certificate. Today, developers at Oculus have issued a step-by-step guide to fixing the problem. Here’s what you need to do.

First, bookmark this forum thread on the Oculus website. That’s where the developers have been putting all of the information and updates related to this particular issue. If anything goes wrong, you’ll want to be able to find your way back here to troubleshoot it.

Next, download the patch itself. Note that this is a special patch only for users experiencing the “Can’t Reach Oculus Runtime Service” error, which looks like the following screenshot from my PC. If you’re having a different issue, then this article isn’t for you.

This error cropped up for owners of the Oculus Rift worldwide on March 7. Today, the headset developers have issued a patch that fixes the issue.
Charlie Hall/Polygon

Once you’ve downloaded the executable, go ahead and run it. If Windows Defender software takes issue with the file, run it anyway. This may also require that you temporarily disable your anti-virus software, so be sure to turn it back on when you’re done.

Next, select the repair function and confirm that you would like the patch to repair your Oculus installation. Once completed, open the Oculus app. Finally, the app itself will need to download another update.

Once the Rift suite is back up and running, click the notifications tab in the lower left. It will open a menu along the right-hand side. If everything is working correctly you’ll see that the software has begun an update. Give it a few minutes, and you’ll get a pop-up that says “a new version of Oculus is required.” Hit update, and you’re pretty much done.
Charlie Hall/Polygon

Once it’s finished, you’ll get a pop-up. Hit “update” and you’re done. We followed the above steps on two different Polygon machines and had no issues whatsoever.

If you tried your own homebrew method yesterday or some other kind of workaround, it’s possible that you broke something. The patch might help, but it might not. If you uninstalled the Oculus suite, or think you might need to, go to the official website to re-download the setup file.

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