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GameStop cancels Kingdom Hearts 3 special edition PS4 pre-orders, infuriating fans

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‘Unforeseen issue’ = ‘sold more preorders than we had consoles’

Kingdom Hearts 3 - Remy and Sora Square Enix

GameStop canceled an unknown number of pre-orders for a special edition Kingdom Hearts 3 PlayStation 4 Pro because it sold too many of them.

Customers who had their orders canceled were sent an email informing them of the problem, along with a $25 coupon code for a future GameStop order. Obviously, these customers were not charged for the canceled order. The email called it “an unforeseen issue,” but in a tweet this afternoon the retailer said it oversold its allotment of pre-orders.

Many customers let the retailer know its apology and the gift certificate were unacceptable in light of the unit’s value and scarcity, and the fact some had sold or traded in another console in order to finance it.

Another Twitter user (video game voice actor Sean Chiplock, in fact) offered a more trenchant assessment of what caused the problem.

The $399 Kingdom Hearts 3 Limited Edition PS4 Pro is exclusive to GameStop and EB Games in the United States and Canada. It’s due to launch on Jan. 29 along with the game itself. Sony and Square Enix announced the bundle in mid-December. The console includes a 1 TB hard drive and a case design with a Kingdom Hearts series theme. A matching DualShock 4 controller is also included. The special edition console quickly sold out after it was announced.

A photo of the Kingdom Hearts 3 limited edition PlayStation 4 Pro and DualShock 4.
The limited-edition Kingdom Hearts 3 PlayStation 4 Pro that some customers won’t be receiving. They’ll be getting a $25 gift certificate for their next purchase from GameStop instead.
Sony Interactive Entertainment