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GameStop canceled an unknown number of pre-orders for a special edition Kingdom Hearts 3 PlayStation 4 Pro because it sold too many of them.
Customers who had their orders canceled were sent an email informing them of the problem, along with a $25 coupon code for a future GameStop order. Obviously, these customers were not charged for the canceled order. The email called it “an unforeseen issue,” but in a tweet this afternoon the retailer said it oversold its allotment of pre-orders.
Due to an error, we oversold on pre-orders for the LE Kingdom Hearts 3 PlayStation 4 Pro and, unfortunately, some orders had to be canceled. Guests who had an order canceled will receive a $25 Gift Coupon. We apologize for the inconvenience and frustration this has caused.
— GameStop (@GameStop) January 25, 2019
Many customers let the retailer know its apology and the gift certificate were unacceptable in light of the unit’s value and scarcity, and the fact some had sold or traded in another console in order to finance it.
I'm heart broken... I traded in my old ps4 to pay for this console and bundle, I had money just sitting in my account for months for you to take it out and I have two emails to prove I checked out. You will never understand how disappointed and saddened I am...
— Kevin Papin! (@Kpap31313) January 25, 2019
Another Twitter user (video game voice actor Sean Chiplock, in fact) offered a more trenchant assessment of what caused the problem.
The "error" is that you force employees to sell as many pre-orders as they could in order to hit company-established quotas - the same quotas you use to fire them if they aren't met on a regular basis.
— Sean Chiplock (@sonicmega) January 25, 2019
This isn't a new error; you've been doing it for years, at their/our expense.
The $399 Kingdom Hearts 3 Limited Edition PS4 Pro is exclusive to GameStop and EB Games in the United States and Canada. It’s due to launch on Jan. 29 along with the game itself. Sony and Square Enix announced the bundle in mid-December. The console includes a 1 TB hard drive and a case design with a Kingdom Hearts series theme. A matching DualShock 4 controller is also included. The special edition console quickly sold out after it was announced.
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