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Xbox One error making system unusable for many players (update: it’s fixed!)

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It’s not just you

A photo of an Xbox One X console with an Xbox One controller resting on it top panel. Microsoft

Update: At 3 p.m. ET today, Brad Rossetti of Xbox’s PC and Gaming team tweeted that the problem has been fixed, and players should reboot their system.

The replies indicate that many players’ Xbox consoles are now back to normal.

Original story below:

It’s not just you: Microsoft is having some serious issues with its home console right now.

Xbox One players are experiencing a variety of problems when they try to log onto the console.

Players are reporting that the system is freezing or getting a black screen upon boot, and others are having difficulty accessing their saved games. Others are having issues controlling the system’s sidebar.

Microsoft has stated that it’s aware of the issues and is working on a fix.

“We are aware of reports of Xbox One console startup, title update and sign-in errors,” Xbox Support has tweeted. “We will keep everyone informed once we have more information to share. Thank you all for your patience.”

As of publication, the Xbox Support team has “identified the cause” of the problems, although there remains no hard fix.

“Our teams have identified the cause for our earlier issues and are continuing to address these now,” Xbox Support tweeted. “Thank you for your patience, we’ll update again when we know of any other changes.”

The good news is that it sounds as if the problem may be short lived, and you might be able to bypass it entirely by rebooting your system.

“If you reboot you should be ok, or will be in a few minutes,” Microsoft’s Mike Ybarra explained. “Sorry for the issue — deployment error.” The Xbox Support account also claims that they know the cause of the issues.