Sony Interactive Entertainment updated its PlayStation Store cancellation and refund policy this week, giving customers the option to receive refunds on pre-orders and on content deemed “faulty.”
According to PlayStation’s new cancellation policy, customers can request a refund on any pre-ordered purchases up until release day “provided that you have not started downloading or streaming it.” After that release date, customers can still request a refund “up to 14 days after payment was taken for the pre-order, provided that you have not started downloading or streaming the content to your device,” Sony says.
Customers can request refunds on other purchases, including full games, downloadable content, themes, avatars, and season passes, within 14 days. “If you started to download or stream the purchased content you are not eligible for a refund unless the content is faulty,” Sony says. The support website does not specify what constitutes “faulty” content.
In most cases, it appears that refunds will go back into a customer’s PlayStation Wallet.
More details about refunds, and how they apply to purchases like subscriptions, PlayStation Network ID changes, and bundled content, are detailed at PlayStation’s support website.
Sony’s refund policy change is going into effect at the same time that the company is updating how it handles digital purchases through third-party retailers. Starting April 1, Sony will no longer allow retail partners to sell download codes for PlayStation 4 games.