The Xbox Series X and Series S launched Tuesday and ... welp, a general outage on Xbox Live this afternoon left many with the new console unable to play its games.
Microsoft’s support team acknowledged the outage beginning at 1:01 p.m ET. and said they were working on it. With users unable to log into Xbox Live, some users are finding the console can’t verify their ownership of a game and let them into it. The Washington Post’s Gene Park reported he can’t start Assassin’s Creed Valhalla, for example.
I can’t even play ac Valhalla a single player offline game pic.twitter.com/U821ZYSR75— Gene Park (@GenePark) November 10, 2020
At publication time, Microsoft said it was seeing problems in Xbox Live’s core services as well as in Destiny 2, which rolled out a huge patch for the Beyond Light expansion on Tuesday.
Scanning the services to Xbox One and Xbox 360, both appeared to be fine, although some connected features were slow to load.
Update: Microsoft, just before 3 p.m. ET, said it thinks it’s solved the problem. Users should be able to log into Xbox Live across all platforms. But if you can’t, let them know.
Users should now be able to sign into Xbox Live on all platforms. Thanks for hanging in there while things got sorted out. Please give it another try and let us know if you're still running into issues. We're here an listening. https://t.co/cTnFVSigmD— Xbox Support (@XboxSupport) November 10, 2020