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Xbox Live goes down on Xbox Series X launch day

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Players find they can’t start new games on their new console

The xbox live logo Image: Microsoft

The Xbox Series X and Series S launched Tuesday and ... welp, a general outage on Xbox Live this afternoon left many with the new console unable to play its games.

Microsoft’s support team acknowledged the outage beginning at 1:01 p.m ET. and said they were working on it. With users unable to log into Xbox Live, some users are finding the console can’t verify their ownership of a game and let them into it. The Washington Post’s Gene Park reported he can’t start Assassin’s Creed Valhalla, for example.

At publication time, Microsoft said it was seeing problems in Xbox Live’s core services as well as in Destiny 2, which rolled out a huge patch for the Beyond Light expansion on Tuesday.

Scanning the services to Xbox One and Xbox 360, both appeared to be fine, although some connected features were slow to load.

Update: Microsoft, just before 3 p.m. ET, said it thinks it’s solved the problem. Users should be able to log into Xbox Live across all platforms. But if you can’t, let them know.