It’s console launch week, which means that many fans are now opening and starting up their new hardware. While for the most part the Xbox Series X debut seems to be going well (now that Xbox Live is back online), some fans are reporting issues with their disc drives.
Videos floating around on the internet show the Xbox Series X whirring loudly or making strange clicking sounds after accepting a disc, like so:
That’s if the console accepts the game at all — some videos show the Xbox Series X having trouble with game insertion, as you can see in the videos below.
Hey @XboxSupport!— Travless (@Travless_) November 10, 2020
I think my #XboxSeriesX might have a defective disc drive. I've tried inserting a few different compatible games (both Xbox One & 360) & the drive won't let me insert it. Nothing is in there (to my knowledge). I just set it up.
Any help is appreciated! pic.twitter.com/2r1mQkYSLY
I have an even worse problem :( What would be the best way to get a replacement pic.twitter.com/546UloBRkr— drknickel (@drknickel) November 11, 2020
And now the cunting disc drive has failed pic.twitter.com/pa0PoToi8F— Jon Doyle (@Morfid_plays) November 11, 2020
Some players report that things improve if they try putting their consoles horizontally or vertically. One thread on Reddit has players saying they’re brute-forcing their games into the console. Others, meanwhile, say that they only hear loud sounds from the Xbox Series X while installing games, though nothing on the level of the videos above.
Microsoft did not return a request for comment in time for press. Folks at Polygon who got the console early for review have also not experienced problems like these. For now, it seems like if you happen to be experiencing this problem, the best thing you can do is try and get into contact with Xbox Support services — though the official “known issues” page doesn’t currently include anything about disc drives.
Update: Microsoft hasn’t acknowledged the disc issue specifically, but is encouraging users to check out their devices and troubleshoot problems via the official page.