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Sony offering Cyberpunk 2077 refunds, pulls game from PlayStation Store

PS4 owners who purchased Cyberpunk 2077 digitally can get a full refund

Keanu Reeves in Cyberpunk 2077 Image: CD Projekt Red
Michael McWhertor is a journalist with more than 17 years of experience covering video games, technology, movies, TV, and entertainment.

Sony Interactive Entertainment said Thursday it will offer full refunds for the PlayStation 4 version of Cyberpunk 2077 for customers who purchased it digitally. Sony also announced plans to remove the game from its PlayStation Store until further notice.

As of Thursday evening, Cyberpunk 2077 no longer appears when searching the PlayStation Store for “cyberpunk.” The game’s product page now appears blank on the web-based version of the PlayStation Store.

The PlayStation maker announced the refund offer via Twitter on its support account, saying on its website:

SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.

Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.

Sony’s decision comes after widespread complaints about the quality of Cyberpunk 2077 on last-gen consoles and an apology from publisher CD Projekt, which instructed dissatisfied customers to seek refunds from Sony and Microsoft if they purchased the game digitally.

CD Projekt executives apologized to fans on Monday “for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase.” Cyberpunk 2077 has become infamous for its poor technical performance, including amusing and serious game-breaking bugs.

“We should have paid more attention to making it play better on PlayStation 4 and Xbox One,” CD Projekt in a statement which was signed by Marcin Iwinski, founder of parent company CD Projekt, and all of its board of directors. The company later admitted it took “the wrong approach” to how it handled and showcased the console versions of Cyberpunk 2077.

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