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Xbox Live is back online after an evening outage

Xbox Live was down while people participating in a nation self-quarantine turned to online gaming

Xbox One X angle view of corner with power button Austin Pikulski/Vox Studios
Chris Plante co-founded Polygon in 2012 as editor-at-large and is now editor-in-chief. He also created and occasionally teaches NYU’s Introduction to Games Journalism course.

Microsoft’s Xbox Live service was down for some users this evening, according to a tweet from Xbox Support. The timing was unfortunate as more people than usual had likely turned to online gaming as they self-quarantined in response to the spread of the novel coronavirus, COVID-19. During the outage, Microsoft’s Xbox Live status page was endlessly cycling its loading screen across many devices and browsers, preventing clarity into the actual status of the service.

“We understand some users may be experiencing errors with sign in or matching making on Xbox Live,” the Xbox customer service Twitter account stated, “and are currently investigating. Please check back here for details.”

That message was tweeted at 5:10 PM ET, and no other message has followed at the time of publishing this story.

At the time of initial, showed outage reports abating from a peak of nearly 100,000 at 5 p.m. The outage came on a day when millions were choosing to stay inside, and many of them are playing video games online; Steam reported a new concurrent user record of greater than 20 million online this weekend.

Update March 15th, 7:55 P.M. ET: Xbox Support’s Twitter handle says service has been restored.

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