Epic Games reported Friday that some Epic Games Store users are getting an error when trying to download free games, like the newly added Grand Theft Auto 5. The error suggests that there are accounts that can no longer download free games — Epic said this is an error that it’s aware of.
The fix? Unfortunately, you’ve just got to wait 24 hours.
“We’re aware that some users are encountering the following error message on the Epic Games Store: ‘Your account is unable to download any more free games at this time,’” Epic tweeted. “If you receive this error, please wait 24 hours. You should then be able to proceed with downloading the game.”
We're aware that some users are encountering the following error message on the Epic Games Store: "Your account is unable to download any more free games at this time."— Epic Games Store (@EpicGames) May 15, 2020
If you receive this error, please wait 24 hours. You should then be able to proceed with downloading the game.
The Epic Games Store has been struggling to keep up with demand for GTA 5, which it started offering up for free on Thursday. Shortly before the game was scheduled to go live on the platform, the servers were knocked offline, likely by the sheer number of people trying to access the website and Launcher. The store remained unstable for hours on Thursday; Epic confirmed servers were back online at 11 p.m. EDT, 12 hours after the game initially hit the platform.
Epic Games gives away free games weekly on its platform, and it’s been doing so since 2019. The latest, GTA 5, is available until May 21 — but players will be able to keep (and play) the game beyond that date.
Vox Media has affiliate partnerships. These do not influence editorial content, though Vox Media may earn commissions for products purchased via affiliate links. For more information, see our ethics policy.