clock menu more-arrow no yes mobile

Filed under:

The Epic Games Store made it easier to get a refund

Players can now start the self-refund process online

If you buy something from a Polygon link, Vox Media may earn a commission. See our ethics statement.

The store page for Fortnite on the Epic Games Store Image: Epic Games
Cass Marshall is a news writer focusing on gaming and culture coverage, taking a particular interest in the human stories of the wild world of online games.

A nice change has come to the Epic Games Store: the ability to start the process to automatically refund a purchase. Prior to this, players would have to request a refund by contacting Epic Support and starting a ticket. Now, the process can be completed with a quick input. A post on Epic’s official site explains the new policy in detail.

Here’s how it works. A user can go to the Epic Games site, select ‘Account’, and then select their ‘Transactions’ tab. From there, they can select a game and request a refund. Every game is eligible for a refund as long as it is initiated in the 14 days after the purchase, your total play time hasn’t exceeded two hours, and you weren’t banned from the game. In addition, the process can be denied “if Epic determines that you are abusing the refund policy.”

This is in line with Steam’s policy on self-refunds, and adds an important feature to the Epic launcher that had been missing for some time. The client still lags behind in terms of certain functionalities, but self-refunding lowers the risk of a bad purchase and allows players to opt out of games that prove to be inaccessible in some way.

In addition, the Epic Games launcher update includes Keyless integration, which allows players to link their account to third-party digital sales platforms Fanatical, Green Man Gaming, and Genba Digital. There’s also bandwidth management and more local currencies in place for players from countries like Canada and Australia.

According to the post, the next two big projects in process for the Epic Games store is a mod marketplace, which will allow players to install and manage player and developer made mods for their games. There will also be an achievement system, for those who enjoy making that number go up.

Vox Media has affiliate partnerships. These do not influence editorial content, though Vox Media may earn commissions for products purchased via affiliate links. For more information, see our ethics policy.

Sign up for the newsletter Sign up for Patch Notes

A weekly roundup of the best things from Polygon