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Nintendo president apologizes for Joy-Con drift

“We are continuing to aim to improve our products”

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Nintendo Switch Joy-Con Photo: Nintendo
Nicole Carpenter is a senior reporter specializing in investigative features about labor issues in the game industry, as well as the business and culture of games.

Nintendo president Shuntaro Furukawa addressed the company’s ongoing problems with Joy-Con drift during a financial Q&A posted recently. Furukawa said the company apologizes for “any trouble caused to our customers,” noting that Nintendo is “continuing to aim to improve” its products.

Of course, Nintendo is still facing a class-action lawsuit — filed in the United States in 2019 and updated later in the year — regarding the complaints about the controllers, something Furukawa noted in his statement, translated by Kotaku.

“Regarding the Joy-Con, we apologize for any trouble caused to our customers,” Furukawa said in the statement. “We are continuing to aim to improve our products, but as the Joy-Con is the subject of a class-action lawsuit in the United States and this is still a pending issue, we would like to refrain from responding about any specific actions.”

The class-action lawsuit was filed against Nintendo of America in July 2019, citing claims of Joy-Con controllers malfunctioning. Nintendo began issuing free repairs for controllers afflicted with Joy-Con drift shortly after the lawsuit was filed.

In September, Nintendo released the Switch Lite, a smaller, handheld-only version of the original console. Notably, the Joy-Cons are built into the system — they can’t be replaced or unattached. Just over a week after the Switch Lite was released, the new console was added to the class-action lawsuit.

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