This is where we ran into our first problem with Mass Effect: Andromeda’s interface. If you were like us and glossed over the Hyperion part of the instructions you were given, you probably tried to follow the marker on your HUD. This will lead you in circles. And then when you check your map, the marker looks like it’s in the middle of the room. That’s actually the tram entrance.
Whenever the mission marker is in that specific spot, that means you have to take the tram somewhere else. Go down to the main floor and head back to the tram.
Which brings us to another interaction quirk. There are multiple buttons on the tram controls, and those controls correspond to different destinations. That sounds painfully obvious writing it out like that, but it took us an embarrassingly long time to figure out why the tram kept dropping us off in random locations. (If this picture helps even one other person, we’ll feel justified.)